Lotte New York Palace Location
455 Madison Avenue, New York, United StatesGuest reviews
Guest reviews are submitted by our customers after their stay at Lotte New York Palace
Julian
2021-11-12
The breakfast was perfect and staff were eager to help. Everything was very clean, I loved cathedral view from my guest room. Close to a theatre and a church. Moreover, vicinity of Radio City Music Hall was a plus.
Glyn
2022-06-12
Truly exceptional property, spotlessly clean, exceptional service and good value. Well-appointed unit with a nice bathtub.
Thomas
2021-06-26
I had really unforgettable experience and will come back. Homely, spotlessly clean place and secure area. Cafe in the lobby, convenient. Complimentary drinks, efficient wifi were a nice surprise. The venue was set in the central position.
David
2021-10-12
Whole place was clean with nice views; unbeatable location near midtown. The rooms were magnificent and the service excellent.
David
2021-07-19
Location is strategic, perfect staff was always available. Lovely breakfast, top-notch service. It's gorgeous with quiet beds and pleasant views.
Stephen
2021-06-26
Loved almost every detail, including location and people, they were second to none. Clean room and marble-lined bathroom. Kindness from the whole staff. I found cafe in the lobby. There was an affordable restaurant, the shops and fantastic shops next door.
Angela
2021-07-12
The bed was exceptionally comfortable, the staff was superfriendly. Delicious food. Clean and outstanding hotel in a historic location close to everything. Also, I appreciated how premier the location was. Lobby had a cafe: D
Richard
2021-12-19
it was as expected, had a such wonderful stay. the staff were extremely responsive, breakfast was gorgeous and location was premier. and it also had sweeping view.
Helen
2021-03-26
Such great stay in the beautiful area. Every part of it was fantastic, I loved staff and rooms. Stunning interior, PERFECT restaurant. Need to add that WiFi was provided in the rooms.
Disappointing aspect was terrible bathroom.
Mick
2021-03-26
We enjoyed almost every detail: wonderful location, very, very nice staff. Clean and ideal hotel in Manhattan district. Our stay was an incredible experience...
They asked to pay gbp 12 per 24 hours to get access to the net, nonetheless Wi-Fi was a bit slow.
Richard
2020-12-15
This hotel is equal to 5 stars. Nice location, GREAT venue and very clean room. Subway station 5th Avenue-53rd Street was within walking distance of the hotel.
Kelly
2020-05-22
position of the hotel so close to times square and possibility to visit the museum of modern art. we liked everything at lotte new york palace including service and rooms. the housekeeping staff took care of us.
Russell
2020-07-22
Excellent service, perfect surroundings. We visited Pax Deli, set only 400 ft away. We would like to stay there on the next trip if visiting New York City...
7.9 
Review score
Based on 465 reviews
Main Features
Lotte New York Palace Amenities
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General
No smoking on site - On-site car park
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Coffee shop
- Smoke detectors
- Fire extinguishers
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Dining
In-room breakfast - Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
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Leisure & Sports
Entertainment - Spa & wellness centre
- Steam room
- Beauty treatment
- Massage
- Fitness centre
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Lotte New York Palace Guest Services
Valet parking - Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
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Room Amenities
Paid Wi-Fi in rooms - Air conditioning
- Heating
- Garden furniture
- Ironing facilities
- Separate tub and shower
- Cots
- Babysitting/Child services
